Effective Date: May 22, 2026
BCB Cyber, LLC (“BCB Cyber,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, services, communication systems, and automation platforms.
1. Information Collection and Usage
We collect information to provide and improve our services and customer experience. Information collected may include:
Contact Information
- Name
- Email address
- Phone number
- Business name
- Contact details submitted through forms or communications
Service Information
- Information provided during consultations, appointment requests, support inquiries, or service discussions
Website Interaction Data
- Information collected through website forms, chat widgets, appointment systems, and analytics tools
Communication Information
- Information shared through phone calls, SMS messages, email communications, AI-assisted systems, and customer support interactions
2. Analytics and Website Usage
We use analytics tools, including Google Analytics, to monitor website traffic and user behavior to improve our services and website performance.
How it works:
Google Analytics may use cookies and related technologies to collect:
- IP address
- Browser type
- Device information
- Pages visited
- Session activity
- General website usage data
Opt-out:
Users may opt out of Google Analytics tracking through available browser tools and opt-out services provided by Google.
3. AI Systems, Communication Tools, and Automation
BCB Cyber may use AI-assisted systems and automation tools to improve customer communication, scheduling, support responses, and operational efficiency.
Information submitted through:
- Website forms
- Phone calls
- Appointment requests
- Chat systems
- Customer support inquiries
- Messaging systems
may be processed through secure third-party systems including:
- Customer relationship management (CRM) platforms
- Scheduling platforms
- Communication systems
- AI and automation systems
Phone calls, AI-assisted conversations, SMS communications, and customer interactions may be recorded, logged, transcribed, or summarized for:
- Customer support
- Appointment scheduling
- Service delivery
- Quality assurance
- Internal operational purposes
4. Payment Processing
If you purchase products or services through BCB Cyber, payment processing may occur through third-party providers including but not limited to:
- Stripe
- QuickBooks Payments (Intuit)
- PayPal
- Other authorized payment processors
Financial Security
We do not store complete credit card or banking information on our servers.
Data Shared
To process transactions, certain information may be shared with payment providers, including:
- Name
- Billing information
- Transaction amounts
- Contact information
Users are encouraged to review the privacy policies of these providers for additional information.
5. Data Sharing and Third Parties
Except for trusted service providers required to deliver our services, BCB Cyber does not sell, rent, or trade personal information to third parties.
We may share information with:
- Analytics providers
- Payment processors
- CRM platforms
- Scheduling systems
- Communication providers
- AI and automation platforms
We may also share anonymous aggregated information that cannot reasonably identify individual users.
6. SMS Communications
If you provide your phone number and consent to receive SMS communications from BCB Cyber, you may receive messages related to:
- Appointment confirmations
- Appointment reminders
- Customer support
- Service coordination
- Follow-up communications
- Account-related notifications
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying:
STOP
For assistance reply:
HELP
We do not sell, rent, or share your mobile number with third parties for marketing purposes.
7. Your Rights
You may request:
- Access to your information
- Corrections to your information
- Deletion of your information
- Questions regarding your information
Requests may be submitted to:
(or replace with your preferred support address)
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Changes to This Privacy Policy
BCB Cyber may update this Privacy Policy periodically. Changes become effective upon posting to this page.
Users are encouraged to review this page periodically.
10. Contact Information
BCB Cyber, LLC
Website:
Email:
Phone:
(970) 632-7976